General Questions

Yes. Simply log into your account and update your delivery address at any time.
To maintain the optimum freshness we do not offer grinding service at this moment.

If using an espresso machine, you can make approximately 10-18 coffees from a 200g bag. If you are making coffee via a brew method, then the coffee quantity will depend on what type of brew method you are using and the size of your grind.

Click here  to download our filter guide for more guidance on brew methods.

You can get in touch with us at alvaro@tobysestate.com.sg or call us on +65 6212 0143 and we will respond as soon as possible. Please note our customer service hours are 9.00am – 5.00pm Monday – Friday. Closed on public holidays. 

Shipping

Currently, we only ship within Singapore. However, we will be exploring international shipping options in the coming months. Sign up to our newsletter to stay up to date. 
We will process our orders on Mondays 2pm, please have your order in by then for same week delivery. You should receive your orders by Wednesday and no later than Friday. It is our intention that all orders will arrive within 2-4 business days from the process date unless notified otherwise. We aim to process and dispatch orders within the stated day and time, however in some cases dispatch may occur later from order, depending when we receive our coffee shipment. Toby’s Estate endeavours to bring you the freshest possible coffee every time.

Subscriptions

Coffee is dispatched every Monday day from our warehouse. 
Your first payment will be charged on the day you purchase your subscription, with subsequent payments followed weekly, every 2 weeks, every 3 weeks or every 4 weeks depending on your subscription frequency.
There is TBC flat rate for shipping in Singapore for subscription orders valued under $50.00. All subscription orders valued over $50.00 will have free shipping. 
Yes. Simply log into your account and update your preferred frequency, coffee selection or size at any time.
Yes. Subscriptions make the perfect gift and all you need to do is fill out the recipient’s details in the Shipping information. 
Yes. Simply log into your account and place your subscription on hold. You can restart your subscription at any time.
Yes, you have the option to skip a delivery. Simply log into your account and choose the option to skip your next delivery. The subsequent delivery will process and be delivered as normal.
Simply log in to your Toby’s Estate account and cancel your existing subscription.